Datrium Customer Support is ready to assist you


Gain access to well-trained experienced professionals with deep product knowledge and real-world experience who can help your team resolve issues with the Datrium DVX.

To contact a technical support engineer,
call +1 (844) 528-9577 and press 2


Support Offerings
Online Suport Portal Access for all documentation, support management YES YES
Software Updates to current release, available through product GUI YES YES
Next Business Day parts replacement* YES N/A
4 hour parts replacement** N/A YES
* For NBD, parts must be identified by 3PM Pacific or the service will initiate the following business day.
** 4 hour parts replacement is available in defined locations where a local depot is setup, and if a local depot is not established spare parts will be made available onsite.
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