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Call +1 (844) 528-9577 and press 2.

Customer Support Portal

Gain access to well-trained experienced professionals with deep product knowledge and real-world experience who can help your team resolve issues with the Datrium DVX. To contact a technical support engineer, call +1 (844) 528-9577 and press 2

Support Offerings

  Next
Business
Day
Premium
Online Suport Portal Access for all documentation, support management YES YES
Software Updates to current release, available through product GUI YES YES
Next Business Day parts replacement* YES N/A
4 hour parts replacement** N/A YES
* For NBD, parts must be identified by 3PM Pacific or the service will initiate the following business day.
** 4 hour parts replacement is available in defined locations where a local depot is setup, and if a local depot is not established spare parts will be made available onsite.

How we supported our customers

"Datrium support calls me before I know I have a problem in one of my switches, before the server vendor even notices – and we pay for 24×7 Pro support from them. That service level and time savings is a bonus we did not expect with the Datrium solution. Hands down, I would have to tell you that I have never received better support from any organization in my 35 years in IT – ever!"

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