Support

Datrium Customer Support is ready to assist you

 

Gain access to well-trained experienced professionals with deep product knowledge and real-world experience who can help your team resolve issues with the Datrium DVX.

To contact a technical support engineer,
call +1 (844) 528-9577 and press 2

 

Support Offerings
  NEXT BUSINESS DAY
(NBD)
PREMIUM
Online Suport Portal Access for all documentation, support management YES YES
Software Updates to current release, available through product GUI YES YES
Next Business Day parts replacement* YES N/A
4 hour parts replacement** N/A YES
* For NBD, parts must be identified by 3PM Pacific or the service will initiate the following business day.
** 4 hour parts replacement is available in defined locations where a local depot is setup, and if a local depot is not established spare parts will be made available onsite.
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