Customer Support Portal
Gain access to well-trained experienced professionals with deep product knowledge and real-world experience who can help your team resolve issues with the Datrium DVX. To contact a technical support engineer, call +1 (844) 528-9577 and press 2
|Online Suport Portal Access for all documentation, support management||YES||YES|
|Software Updates to current release, available through product GUI||YES||YES|
|Next Business Day parts replacement*||YES||N/A|
|4 hour parts replacement**||N/A||YES|
|* For NBD, parts must be identified by 3PM Pacific or the service will initiate the following business day.
** 4 hour parts replacement is available in defined locations where a local depot is setup, and if a local depot is not established spare parts will be made available onsite.
How we supported our customers
"Datrium support calls me before I know I have a problem in one of my switches, before the server vendor even notices – and we pay for 24×7 Pro support from them. That service level and time savings is a bonus we did not expect with the Datrium solution. Hands down, I would have to tell you that I have never received better support from any organization in my 35 years in IT – ever!"
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